Shipping Policy:

We strive to deliver your Peppal Products as quickly as possible. Here are the details regarding our shipping process:

  1. Processing Time:
    • Once your order is confirmed, please allow 1-2 business days for us to process and prepare your order for shipment.
  2. Shipping Time:
    • The delivery time for your product is typically between 7 to 10 business days, depending on your location.
    • The minimum shipping time is 7 days, and in some cases, it may take up to 10 days for the product to reach you.
  3. Shipping Charges:
    • Shipping costs are calculated at checkout based on your delivery address.
  4. Tracking Information:
    • Once your order is shipped, you will receive a tracking number to monitor your shipment’s progress.

Return and Exchange Policy:

We aim to ensure that you are satisfied with your purchase. However, if you are not completely happy with your product, we offer an exchange policy under the following conditions:

Exchange Eligibility:

You are eligible for an exchange if the product meets one of the following conditions:

  • Size Issue: If the product does not fit or is the wrong size.
  • Manufacturing Defect: If the product has a manufacturing flaw or defect.
  • Damage During Shipping: If the product is damaged while in transit to you.

Exchange Conditions:

  1. Request Window: To initiate an exchange, you must do so within 10 days of receiving your product.
  2. Product Condition: The product must be unused and in the same condition you received it. It must also be in the original packaging.
  3. Careful Handling: Please ensure the leather soles of your mouth freshener are not damaged while trying them on. We recommend testing them in a carpeted area to avoid any damage.

How to Exchange:

To begin the exchange process, follow these steps:

  1. Email Us: Send an email to [email protected] with the following information:
    • A clear photo of the product, including the soles.
    • A description of the reason for the exchange (size issue, defect, or damage during shipping).
    • A copy of your receipt or proof of purchase.
  2. Initial Approval: We will review your exchange request and notify you of our decision within 48 hours.
  3. Return Instructions: If your exchange is approved, we will provide instructions for returning the product, including the return address and a request to send us the tracking number. Please note, the return shipping cost is the responsibility of the customer.
  4. Inspection: Once we receive the returned product, we will inspect it. If the product is in the same condition as described in your initial photos, we will proceed with the exchange.
  5. Final Decision: We will notify you via email regarding the final approval or rejection of your exchange request based on the product’s condition upon return.
  6. Shipping of Replacement Product: If your exchange is approved, we will ship the replacement product to you. Shipping time for the replacement product may vary based on your location.

Important Notes:

  • We do not accept refunds, only exchanges.
  • Ensure that the mouth freshener is handled carefully during the trial to avoid damage, as only unused products in original condition are eligible for exchange.

We are committed to providing you with high-quality products, and we appreciate your understanding of our policies to ensure smooth exchanges. If you have any further questions, feel free to contact us at the email above.